Read online The IT Professional's Business and Communications Guide : A Real-World Approach to CompTIA A+ Soft Skills TXT, FB2, PDF
9780470126356 English 0470126353 '�� In response to hardware and software vendors' demands, CompTIA has included questions that deal with communication, professionalism, and customer interaction in their upcoming A+ exams and this book helps readers excel in that area so they can achieve a well-rounded, successful career '�� Presents an in-depth look at the importance of being a team player, communicating effectively with co-workers and customers, and problem solving-qualities that are often overlooked by the IT professional but are an integral part of getting hired '�� Addresses the negative results that poor soft skills can have: clients will take their business elsewhere and customers will not buy again from the company '�� Reviews the issues that IT professionals face in a corporate, retail, and remote environments by placing them in certain situations and explaining how to deal with each scenario, * in response to hardware and software vendors' demands, CompTIA has included questions that deal with communication, professionalism, and customer interaction in their upcoming A+ exams and this book helps readers excel in that area so they can achieve a well-rounded, successful career* Presents an in-depth look at the importance of being a team player, communicating effectively with co-workers and customers, and problem solving-qualities that are often overlooked by the IT professional but are an integral part of getting hired* Addresses the negative results that poor soft skills can have: clients will take their business elsewhere and customers will not buy again from the company* Reviews the issues that IT professionals face in a corporate, retail, and remote environments by placing them in certain situations and explaining how to deal with each scenario, Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you?ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you?ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers., Get the communication skills you need for career successMore and more companies now require that their IT professionals have strong communication and customer service skills. Gaining these soft skills is such a critical component of IT that the new CompTIA A+ exams include a significant number of questions on this subject. This unique book prepares you for the exams and beyond as it delves into the issues that you'll face in corporate, retail, and remote support environments.How do you deal with angry customers? How do you prioritize? The book presents over fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you'll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.In this book you'll learn how to: Gain stronger communication and interpersonal skills for the workplace Deal with an angry customer and best resolve the situation Handle any problem while conveying strong professional and ethical behavior Understand some of the most difficult aspects of human interaction Learn how to manage by using fundamental leadership skills, including discipline, delegation, and mentoring Express yourself using active and passive communication Communicate in a multicultural environment Offer either direct or indirect explanations when responding to an issue Prepare for the soft skills questions on the CompTIA A+ exams, In response to hardware and software vendors' demands, CompTIA has included questions that deal with communication, professionalism, and customer interaction in their upcoming A+ exams and this book helps readers excel in that area so they can achieve a well-rounded, successful careerPresents an in-depth look at the importance of being a team player, communicating effectively with co-workers and customers, and problem solving-qualities that are often overlooked by the IT professional but are an integral part of getting hiredAddresses the negative results that poor soft skills can have: clients will take their business elsewhere and customers will not buy again from the companyReviews the issues that IT professionals face in a corporate, retail, and remote environments by placing them in certain situations and explaining how to deal with each scenario, Soft skills are the often the most overlooked asset in the IT professional's toolbox. The ability to be a team player, communicate effectively with co-workers and customers, and problem solve are abilities often overlooked by the IT professional. Unfortunately, they are not overlooked by the those hiring the IT professionals. The IT Professional's Business and Communications Guide will review in depth the issues that IT Professionals will face in a corporate, retail, and remote environments. For readers new to the concept of debugging social problems, it will serve as a demonstrative tool that enables inexperienced technicians to understand some of the most difficult portions of human interaction., The IT Professional's Business and Communications Guide will review in depth the issues that IT Professionals will face in a corporate, retail, and remote environments. For readers new to the concept of debugging social problems, it will serve as a demonstrative tool that enables inexperienced technicians to understand some of the most difficult portions of human interaction, including: Customer Interaction Oral and Visual Expression Active and Passive Communication Direct and Indirect Explanation Professional and Ethical Behavior Large and Small Scale Environment Social Operations Business Social Interaction Multicultural Communication and Responsibility
9780470126356 English 0470126353 '�� In response to hardware and software vendors' demands, CompTIA has included questions that deal with communication, professionalism, and customer interaction in their upcoming A+ exams and this book helps readers excel in that area so they can achieve a well-rounded, successful career '�� Presents an in-depth look at the importance of being a team player, communicating effectively with co-workers and customers, and problem solving-qualities that are often overlooked by the IT professional but are an integral part of getting hired '�� Addresses the negative results that poor soft skills can have: clients will take their business elsewhere and customers will not buy again from the company '�� Reviews the issues that IT professionals face in a corporate, retail, and remote environments by placing them in certain situations and explaining how to deal with each scenario, * in response to hardware and software vendors' demands, CompTIA has included questions that deal with communication, professionalism, and customer interaction in their upcoming A+ exams and this book helps readers excel in that area so they can achieve a well-rounded, successful career* Presents an in-depth look at the importance of being a team player, communicating effectively with co-workers and customers, and problem solving-qualities that are often overlooked by the IT professional but are an integral part of getting hired* Addresses the negative results that poor soft skills can have: clients will take their business elsewhere and customers will not buy again from the company* Reviews the issues that IT professionals face in a corporate, retail, and remote environments by placing them in certain situations and explaining how to deal with each scenario, Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you?ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you?ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers., Get the communication skills you need for career successMore and more companies now require that their IT professionals have strong communication and customer service skills. Gaining these soft skills is such a critical component of IT that the new CompTIA A+ exams include a significant number of questions on this subject. This unique book prepares you for the exams and beyond as it delves into the issues that you'll face in corporate, retail, and remote support environments.How do you deal with angry customers? How do you prioritize? The book presents over fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you'll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.In this book you'll learn how to: Gain stronger communication and interpersonal skills for the workplace Deal with an angry customer and best resolve the situation Handle any problem while conveying strong professional and ethical behavior Understand some of the most difficult aspects of human interaction Learn how to manage by using fundamental leadership skills, including discipline, delegation, and mentoring Express yourself using active and passive communication Communicate in a multicultural environment Offer either direct or indirect explanations when responding to an issue Prepare for the soft skills questions on the CompTIA A+ exams, In response to hardware and software vendors' demands, CompTIA has included questions that deal with communication, professionalism, and customer interaction in their upcoming A+ exams and this book helps readers excel in that area so they can achieve a well-rounded, successful careerPresents an in-depth look at the importance of being a team player, communicating effectively with co-workers and customers, and problem solving-qualities that are often overlooked by the IT professional but are an integral part of getting hiredAddresses the negative results that poor soft skills can have: clients will take their business elsewhere and customers will not buy again from the companyReviews the issues that IT professionals face in a corporate, retail, and remote environments by placing them in certain situations and explaining how to deal with each scenario, Soft skills are the often the most overlooked asset in the IT professional's toolbox. The ability to be a team player, communicate effectively with co-workers and customers, and problem solve are abilities often overlooked by the IT professional. Unfortunately, they are not overlooked by the those hiring the IT professionals. The IT Professional's Business and Communications Guide will review in depth the issues that IT Professionals will face in a corporate, retail, and remote environments. For readers new to the concept of debugging social problems, it will serve as a demonstrative tool that enables inexperienced technicians to understand some of the most difficult portions of human interaction., The IT Professional's Business and Communications Guide will review in depth the issues that IT Professionals will face in a corporate, retail, and remote environments. For readers new to the concept of debugging social problems, it will serve as a demonstrative tool that enables inexperienced technicians to understand some of the most difficult portions of human interaction, including: Customer Interaction Oral and Visual Expression Active and Passive Communication Direct and Indirect Explanation Professional and Ethical Behavior Large and Small Scale Environment Social Operations Business Social Interaction Multicultural Communication and Responsibility